Alerta en Móstoles por estafas de compañías de luz y gas

The City Council of Móstoles claims to have detected phone calls to residents by fake representatives of electric or gas companies making commercial offers that supposedly improve the economic conditions previously contracted.

These calls are made by companies that sometimes do not even appear in the list of suppliers of the National Commission of Markets and Competition and whose goal is to obtain an economic benefit.

These attempted scams aim to access personal data, bank accounts, or take advantage of consumers through false offers and nonexistent services.

PROTECTION MEASURES

In case of receiving such calls, it is recommended to protect personal and banking data by taking the following measures:

• – End the conversation as soon as possible without ever responding with a «Yes» or providing personal information.
• – Call your company to find out if they are running a campaign that prompted the call.
• If you receive a welcome email or links to sign after the call, analyze the information provided.
• If there is a commercial name or company, you can check if it is listed in the authorized suppliers of gas and electricity by the National Commission of Markets and Competition.
• Never click on any of the attached links, as it could be an attempt to access your online banking application.
• Monitor your account for any unwanted charges resulting from the phone call and instruct your bank to refund them.

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FILING A COMPLAINT

File a complaint with Consumer Affairs because returning the debits may not be enough to solve the issue.

Complaints can be submitted at the Consumer Affairs office, located at Calle Huesca, 15 bajo, from 9:00 to 14:00.